FAQs & Terms

Terms & Conditions

By joining you agree, details below

Wine Catalogues

Testimonials

From happy club members

Club FAQ's

Frequently asked questions

Your dedicated Wine Club Manager, Rhiana Bermingham is available to assist you with any queries.

Just call (08) 9755 9000 oremail us.


Login instructions for members

How to login for the first time:

  1. Click on ‘login’ on the top right-hand side of the website
  2. Select request a new password and enter your email address (that is associated with your membership)
  3. You will receive an email with a 'Reset Password Link'
  4. Please follow the instructions to set your password and login.
  5. We have added most of your details, but we highly recommend that you go to your portal and double-check that it is correct. 

 How to login and update your wine selection:

  1. Click on ‘login’ on the top right-hand side of the website
  2. Enter your email address (that is associated with your membership)
  3. Enter your password and click login
  4. Once logged in, go to ‘My Portal’ at the top right-hand side
  5. In ‘My Portal’ you can update your personal details, payment details, wine club, view past purchases and amend your communication preferences. (IMPORTANT - PLEASE NOTE: The personal and payment details sections are for online purchases only. To update your club, you need to use the ‘Wine Club’ section, including shipping address and payment details.)
  6. Click on the ‘Wine Club’ menu on left-hand side to display your club, then click view, then click update.
  7. Here you can edit your delivery address, credit card and wine selection. 
  8. Once completed, click save.


 How to login and request a skip:

  1. Once logged in, click > My Portal > go to the Wine Club left hand side menu
  2. Click 'View' to see your membership details, click skip and complete the form


Terms & Conditions - By joining the Wine Club, you agree to the following terms and conditions.

1. You are 18 years of age or older.

2. You are making an ongoing commitment to purchase three deliveries of wine (excluding any made to date) and one delivery per year thereafter to retain benefits.

3. You may cancel your membership after the initial three deliveries.

4. If you wish to cancel before completing the initial three deliveries a $50 fee may apply.

5. Your contact details will be added to our communications database to receive emails (about upcoming deliveries and news) and if we need to, call you by telephone.

6. You provide us authority to debit the nominated credit card prior to dispatch of each delivery.

7. It is your responsibility to update contact & delivery details prior to dispatch. You will be responsible for any freight charges incurred as a result of outdated delivery details. Any delivery errors on our behalf will be corrected at our cost of freight.

8. Stock & vintage availability, wine prices, discounts and member benefits are subject to change at any time, without prior notice.

9. These T&Cs and other club details may change at any time. Members will be notified of any significant changes.