FAQ

• What is it? Our wine club rewards our loyal, devoted customers with exclusive club benefits, bespoke service and flexible, convenient deliveries to your home. It is named after our long serving and renowned winemaker Mark Messenger who made Juniper and Higher Plane wines for 25 years before retiring in 2023.
• Why should I join? There are many benefits, including free shipping within Australia and 25% off current vintage wines.
• How does it work? It’s free to join the club and receive all the benefits immediately. In return for these great benefits, you take a minimum of 3 deliveries. If you cancel before the initial 3 deliveries, a cancellation fee of $50 applies. That's all the fine print. To retain your benefits thereafter, it is 1 delivery a year. i.e. You can then skip 2 of the 3 shipments.
• Which wines will I get? We have several wine packs available to choose from, and you can switch between them as you please or you are welcome to mix your own custom box. 
• What happens after I join? We will email you two weeks before the next shipment advising which wines are in the next cases and when we expect to dispatch. You can then login to change your wines and update your details.
• Who do you use to ship wines? We use Australia Post to ship our wines nationally. (Staff sometimes deliver local orders by hand.) Get Freighted internationally.
• I have selected a pre-packed option; how will I know which wines I am scheduled to receive? Approximately two weeks before dispatch is due, an email detailing the wines will be sent to you.
• My cellar is full at the moment, can I skip this delivery? Absolutely, our club is completely flexible. You can easily request a skip in your portal or by emailing club@juniperestate.com.au .
• How do I skip a delivery? You can easily request a skip in your portal or by emailing club@juniperestate.com.au
• I got your email, but I deleted it, what happens if I don't respond or login? If we don’t hear from you, we will assume you are happy for us to ship your default wine selection.
• What if I want to delay my order? Please write in your delivery instructions when updating your club address. i.e. 'Please ship after 08/08/21' or email the Wine Club Manager.
• If I place an online order now via the cart, will my next shipment still be shipped? YES! As our system is automated, your club shipment will still be shipped, so if you wish to order now, and skip the coming shipment, that's fine, BUT please just let us know.